Kanagawa Updates (May '20)



To Prevent Further Spread of COVID-19 Infections

What you can do to avoid infection---Which is more important, the outing or life?

Please refrain from going out unless it is essential for living.  If you need to, at least avoid 3Cs (“closed spaces”, “crowded spaces” and “close-contact settings”).  Implement teleworking and staggering work schedules to lower the risk of transmission of the virus.

In daily life, hand washing is very important.  Wash your hands with soap or alcohol-based disinfectant frequently after coming back home, before and after cooking and before eating.

Practice cough etiquette.  If you cover your mouth with your hands when you cough and then touch something like a doorknob with the possibly contaminated hands, you may transmit the virus to others through what you touched.

Those who have underlying diseases or elderly persons are strongly advised to avoid crowded places as much as possible.

*If you have cold-like symptoms like a fever, stay away from school or work.
*In that case, record your temperature every day.


For counseling on the novel coronavirus infection, please make a call to Kanagawa Prefectural Government COVID-19 Infection Counseling Dial.
If you have the following symptoms and suspect you are infected, contact the counseling center for returnees and persons in close contact with the infected.


● K.P.G. COVID-19 Infection Counseling Dial (in Japanese)

You will be automatically answered by voice guidance first.

Key no. 1) Counseling for those who have symptoms like a slight cough or suspicion of infection, or those who have inquiries about health and medical treatments
                 Weekdays and holidays (9:00 to 21:00): 045-285-0536

Key no. 9) Inquiries about financial assistance for businesses that comply with the government's request for cooperattion
                 Weekdays and holidays (9:00 to 21:00): 045-285-0536

Key no. 2) Inquiries about the state of emergency declaration
                 Weekdays (9:00 to 17:00): 045-285-0536, (17:00 to 21:00): 045-285-0637
                 Holidays (9:00 to 21:00): 045-285-0637

Key no. 3) Business consultations
                 Weekdays (9:00 to 17:00): 045-285-0536

Key no. 4) "LINE COVID-19 Notification System" and others
                 Weekdays (9:00 to 17:00): 045-285-0536


● Counseling center for returnees and persons in close contact with the infected (in Japanese)

If you have any of the following symptoms, please contact the “counseling center for returnees and persons in close contact with the infected” of your area.  If you are suspected as being infected with the novel coronavirus as a result of the counseling, you will be introduced to a specialized medical institution.

・You have cold-like symptoms or a fever of 37.5 degrees or higher for at least four days. (Including cases when you need to keep on taking antipyretics.)
・You feel strongly fatigued or suffocated (have a difficulty in breathing).

(The elderly or those with underlying diseases are advised to make contact if the above symptoms continue for at least two days.)

[Reception hours]
Point of contact of the counseling center of your area   

Municipality of your residence Phone no.
Yokohama City
(Weekdays, Sat., Sun. & national holidays: 9:00-21:00)
Kawasaki City
(Weekdays: 8:30-17:15)

Kawasaki-ku 044-201-3189
Saiwai-ku     044-556-6715
Nakahara-ku 044-744-3104
Takatsu-ku   044-861-3341
Miyamae-ku  044-856-3217
Tama-ku       044-935-3217
Asao-ku        044-965-5218

Sagamihara City
(Weekdays, Sat., Sun. & national holidays: Around the clock)
Yokosuka City
(Weekdays: 8:30-20:00, Sat., Sun. & national holidays: 9:00-17:00)
Fujisawa City
(Weekdays, Sat., Sun. & national holidays: 9:00-21:00)
Chigasaki City, Samukawa Town
(Weekdays, Sat., Sun. & national holidays: 9:00-21:00)
Other areas (Around the clock) 045-285-1015


Other counseling services and information provided


● Multilingual Information on COVID-19 Infection by K.P.G.

You can access the multilingual novel coronavirus information easily through the official website of Kanagawa Prefectural Government.  Click on the banner of the homepage, and then choose your language.

link to multilingual infoLanguages available: English, Chinese(simplified and traditional)、Korean, Portuguese, Spanish and Vietnamese


Click the banner to access the information



● AMDA International Medical Information Center
    Multilingual Counseling Center for COVID-19 Infection

Period: April 10 to May 20, 2020

Phone counseling 1: 03-6233-9266
                              Weekdays (10:00 to 17:00), Sat., Sun. & holidays (10:00 to 15:00)
                              *Counseling in English available everyday, and other languages available on a designated day.

Phone counseling 2: 090-3359-8324 (English and Chinese)
                              Weekdays (10:00 to 17:00)

*Counseling is provided free of charge.  Please pay call charge.


● LINE Official Account for Personal Counseling on COVID-19 Infections by K.P.G. (in Japanese)
(See English article: Kanagawa Updates April 2020)

link to LINE pageBecome “friends” with the LINE account.  The system provides necessary information according to your condition.  You can also receive answers to your questions and latest information automatically.

Click on the below link and add friends.
https://www.pref.kanagawa.jp/docs/ga4/covid19/line/ (in Japanese)   


● Educational Information Necessary for Guardians (introduction of learning support sites) (in Japanese)

measures at schoolsMeasures against the novel coronavirus infections at schools (site by the Board of Education)  http://www.pref.kanagawa.jp/docs/u5t/coronavirus.html