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更新日:2023年5月26日

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Phone Counseling Services (three-party call through an interpreter)(英語)

information on corona/Phone Counseling Services (英語版)

英語中国語(簡体字)中国語(繁体字)韓国語スペイン語ポルトガル語ベトナム語タイ語タガログ語カンボジア語やさしい日本語

Japanese staff will answer the phone, and you can have a conversation with assistance of an interpreter.

K.P.G. COVID-19 Infection Counseling Dial 

Available languages

English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese

For Patients with a fever, cough, etc.

Yokohama City 0120-547-059 24 hours a day (every day)
Kawasaki City 044-200-0730 24 hours a day (every day)
Sagamihara City 042-769-9237 24 hours a day (every day)
Yokosuka City 046-822-4308 From 8:00 a.m. to 10:00 p.m. (every day)
Fujisawa City 0466-50-8200 From 8:00 a.m. to 10:00 p.m. (every day)
Chigasaki City / Samukawa Town 0467-55-5395

From 9:00 a.m. to 7:00 p.m. (weekdays)

From 9:00 a.m. to 5:00 p.m. (Saturdays)

Note: Closed on Sundays and national holidays

*Municipal call centers may not always provide the language services shown on this page.

K.P.G. COVID-19 Infection Counseling Dial

電話 0570-056774

  1. Following the voice guidance in Japanese, press key to select the number according to the contents of your inquiry.
  2. Japanese staff will answer the phone first.  Please tell your desired language.* 
    *English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese
     
    (1)

    Consultation on deteriorating health condition

     Open from 8:00 a.m. to 10:00 p.m., seven days a week
    (2) Wishing to know available medical institutions
    (3)

    Consultation on other issues related to 1 or 2

The 24-hour operation of the K.P.G. COVID-19 Infection Counseling Dial   ended at twelve midnight on May 7, 2023, along with the shift of legal categorization of the novel coronavirus infection to Class V.    
 From May 8, phone calls are accepted from 8:00 a.m. to 10:00 p.m.
Please kindly understand that there is a time zone when calls are not connected.