Phone Counseling Services (three-party call through an interpreter)(英語)

Japanese staff will answer the phone, and you can have a conversation with assistance of an interpreter.

K.P.G. COVID-19 Infection Counseling Dial　

Available languages

English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese

For Patients with a fever, cough, etc.

Yokohama City	0120-547-059	From 8:00 a.m. to 8:00 p.m. (everyday)
Kawasaki City	044-200-0730	From 8:00 a.m. to 8:00 p.m. (everyday)
Sagamihara City	042-769-9237	From 8:00 a.m. to 8:00 p.m. (everyday)
Yokosuka City	046-822-4308	From 8:00 a.m. to 10:00 p.m. (every day)
Fujisawa City	0466-50-8200	From 8:00 a.m. to 10:00 p.m. (every day)
Chigasaki City / Samukawa Town	050-3655-8125	From 8:00 a.m. to 10:00 p.m. (everyday)

*Municipal call centers may not always provide the language services shown on this page.

K.P.G. COVID-19 Infection Counseling Dial

　0570-056774

1. Following the voice guidance in Japanese, press key to select the number according to the contents of your inquiry.
2. Japanese staff will answer the phone first.  Please tell your desired language.* 
   *English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese
    

   (1)	Consultation on deteriorating health condition	Open from 8:00 a.m. to 10:00 p.m., seven days a week
   (2)	Wishing to know available medical institutions
   (3)	Consultation on other issues related to 1 or 2

Note:

Introduction of medical institutions by this service is to search and provide information on medical institutions listed on the website of the prefectural government as accepting outpatients, and not to make appointment for you.

You won’t be given any priority for treatment, either.

Please contact the medical institution to confirm if you will be accepted by yourself before visiting.

Multilingual Support Center Kanagawa

The Multilingual Support Center Kanagawa was established to offer information in multiple
languages, aiming to create an environment where foreign residents and visitors can stay
with a sense of security and safety and to realize a harmonious multicultural society.

One of the features of the Multilingual Support Center Kanagawa is the multilingual call
center. Since June 2019, the call center has enhanced its function by accommodating five
additional languages, and it now accommodates 11 languages in total.)

Languages available (11 languages)

English, Chinese, Tagalog, Vietnamese, Spanish, Portuguese, Nepalese, Thai, Korean,
Indonesian, and easy Japanese

Office hours

9:00-12:00 / 13:00-17:15 (Excluding Saturdays, Sundays, National holidays and New Year
holidays)

TEL:045-316-2770

Inquiries are free of charge except for the call charge. Confidentiality is maintained.)

Please see the website of the Kanagawa International Foundation for details such as days
of the week when the service is available for each language.)