Phone Counseling Services (three-party call through an interpreter)(英語)

Japanese staff will answer the phone, and you can have a conversation with assistance of an interpreter.

K.P.G. COVID-19 Infection Counseling Dial　

Available languages

English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese

For Patients with a fever, cough, etc.

Yokohama City	0120-547-059	24 hours a day (every day)
Kawasaki City	044-200-0730	24 hours a day (every day)
Sagamihara City	042-769-9237	24 hours a day (every day)
Yokosuka City	046-822-4308	From 8:00 a.m. to 10:00 p.m. (every day)
Fujisawa City	0466-50-8200	From 8:00 a.m. to 10:00 p.m. (every day)
Chigasaki City / Samukawa Town	0467-55-5395	From 9:00 a.m. to 7:00 p.m. (weekdays) From 9:00 a.m. to 5:00 p.m. (Saturdays) Note: Closed on Sundays and national holidays

*Municipal call centers may not always provide the language services shown on this page.

K.P.G. COVID-19 Infection Counseling Dial

　0570-056774

1. Following the voice guidance in Japanese, press key to select the number according to the contents of your inquiry.
2. Japanese staff will answer the phone first.  Please tell your desired language.* 
   *English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai, Russian, Indonesian, Tagalog, Nepali, French, Burmese, Khmer and Sinhalese
    

   (1)	Consultation on deteriorating health condition	Open from 8:00 a.m. to 10:00 p.m., seven days a week
   (2)	Wishing to know available medical institutions
   (3)	Consultation on other issues related to 1 or 2

The 24-hour operation of the K.P.G. COVID-19 Infection Counseling Dial   ended at twelve midnight on May 7, 2023, along with the shift of legal categorization of the novel coronavirus infection to Class V.    
 From May 8, phone calls are accepted from 8:00 a.m. to 10:00 p.m.
Please kindly understand that there is a time zone when calls are not connected.