Phone Counseling Services (three-party call through an interpreter)(英語)

Japanese staff will answer the phone, and you can have a conversation with assistance of an interpreter.

Counseling center for returnees and persons in close contact with the infected　K.P.G. COVID-19 Infection Counseling Dial　Designated hotels, etc. for recuperation

Available languages

English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai and Russian
 

Counseling center for returnees and persons in close contact with the infected

Residents of Yokohama City, Kawasaki City, Sagamihara City, Yokosuka City, Fujisawa City and Chigasaki City & Samukawa Town are advised to visit the website of the respective municipal office.

　045-285-1015　Seven days a week (around the clock)

• Japanese staff will answer the phone first.  Please tell your desired language*.
  *English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai and Russian

If you have any of the following symptoms, please contact the above number of the counseling center.

• You have any of these severe symptoms: a feeling of smothering (difficulty in breathing), severe fatigue or a high fever.
• You have underlying diseases that may increase in severity* and have relatively mild cold-like symptoms, such as a fever or coughing.
  *The elderly and those who have underlying diseases, such as diabetics, heart failure and respiratory disease (e.g. COPD).  People who are receiving dialysis, an immunosuppressant and anticancer drug are also included.
• You don’t fall under the above cases but continue to have relatively mild cold-like symptoms, such as a fever and coughing. (If these symptoms continue at least for four days, be sure to contact the counseling center.  Symptoms differ between individuals.  If you think you have severe symptoms, please make contact for counseling as soon as possible.  If you need to keep on taking antipyretics, you are also advised to reach the counseling center.)

Expectant mothers

If you are pregnant and have relatively mild cold-like symptoms, contact the counseling center for returnees and persons in close contact with the infected at an earlier stage, just in case like those with underlying diseases.

 Children

It is desirable for children to see a pediatric doctor.  If your child has relatively mild cold-like symptoms, please make a call to the counseling center for returnees and persons in close contact with the infected or your primary-care pediatrician for consultation.

K.P.G. COVID-19 Infection Counseling Dial

　050-1744-5875

1. Following the voice guidance in Japanese, press key to select the number according to the contents of your inquiry.
2. Japanese staff will answer the phone first.  Please tell your desired language.* 
   *English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai or Russian
    

   (1)	You have a symptoms such as a slight fever or cough, you think you might have got infected with the virus, or you have inquiries about your health condition or medical care.	9:00 to 21:00, seven days a week
   (2)	The state of emergency declaration	9:00-17:00 on weekdays
   (3)	Business consultation
   (4)	“LINE COVID-19 Notification System” and others

Designated hotels, etc. for recuperation

• Lodging facility for recuperation of those who were tested positive and have no or mild symptoms
• Shonan Village Center, Apa Hotel & Resort Yokohama Bay Tower

　045-285-0636　9:00 to 17:00 on weekdays

Japanese staff will answer the phone first.  Please tell your desired language.*
*English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Thai or Russian